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surprice mauritius - mauritius airport car rental companies

surprice mauritius depot information

Surprice Mauritius Rental Terms for travel between 01-May-2019 and 31-Dec-2050

TERMS AND CONDITIONS MAURITIUS

General Rental Information
The mentioned car types are indicative only. Car model with same standards will be provided.
The renter must hold a valid European or International Driving License, issued at least one year before the rental.
Car will not be provided to renters, without a valid European or International Driving License.
Rates are calculated based on collection/return to the same rental location.
Rental days are calculated on a 24-Hour basis from the vehicle’s pickup time.
There is a gross period of two (2) hours at the drop off time.
Over two (2) hours delayed renter will be charged an additional day’s rate.
Any additional charge for extra equipments will be paid locally.
Partially used vouchers are not refundable without our previous confirmation.
Service will not be provided for any unconfirmed reservation.
When collecting a car from our car rental supplier the principal driver and any additional drivers will need to provide a full driving license in their name


Age Restrictions
The minimum age for renters on all car categories is21years old.
The maximum renter’s age for all car categories is75years old.
The minimum age for renters is 21 for car groups A,B,B1,C &C1.
The minimum age for renters is 21 for car groups A,B,B1,C &C1.
If under 21 must have 2 years of experience minimum.


Minimum Rental
Minimum rental is one (1) day.

 

Contact
All cancellations must be sent at reservations@surpricecars.com and a confirmation of any cancelled bookings will return.
Amendments of already confirmed bookings in less than 1 day prior to arrival are under request.
All amendments must be sent at reservations@surpricecars.com and a confirmation must be returned.
For all the destinations partners shall contact us on 0030 2810330025 / 0030 2810341911 or at the already  provided email addresses.
The locations’ phone numbers provided are only for the vouchers and customers contact service.


Conditions Of Payment
A Credit Card at driver’s name is always required.
All major credit cards are accepted.
We do not accept any debit or prepaid card.
Renter must hold his car rental voucher and provide it at the pickup time.
At the provided credit card will apply all the extra charges.
No deposit is held on the credit card until the car is returned.
Accepted credit cards: Credit Cards, Visa, American Express.


General Insurance Conditions
Underneath the car insurance15 euro/day.
Theft insurance of the car is already included in our offer.
Renter must present the key to the insurance company in order to be totally covered.
Items in the car are not insured.
In case of any damage for theft reasons, the insurance does not cover the renter.
Fire insurance is included in our offer. But any damage resulting from arson is not covered by the insurance as arson is an act of vandalism.
Renter is covered with a maximum amount of 500EUR for material damages.
The driver is covered 7500EUR for inpatient and 500 euro for medical costs.
For death, bodily injury or invalidity to any person & damage to property a maximum amount of 250,000 EUR is been covered.
Full Damage Waiver with deductible excess, depending on the car category, can be offered.
Renter may reduce the excess to zero (0) by paying an extra charge per day.
Even during the purchase of the extra insurance no deposit will be preauthorized.
At the table below is shown the deductible excess and the extra charge per day, for the excess to be reduced to zero (0) (VAT Included).

  • GROUPS A………………..500 €……………….15 € / Day
  • GROUPS B… ……..500 €……………….15 € / DAY
  • GROUPS B1… ……..500 €……………….15 € / DAY
  • GROUP C……………………………500€……………….15 € / DAY
  • GROUP C1……………………..500 €……………….15 € / DAY

There is no maximum number of additional drivers allowed per rental (The cost of additional driver is free of charge).
Same conditions apply as per main driver.
Glasses and mirrors are not covered by the insurance.
Tires and wheels are not covered by the insurance.
Police reports are mandatory in case of accident or damage, so as the renter to be covered by the insurance company.
If the renter will not report the damage on time will not be covered by the insurance.
The renter is not covered by any Full Damage Waiver Insurance caused by alcohol, drugs or transportation of illegal materials.


Taxes / Surcharges
V.A.T. (15%) is already included in our offer. (all rates include VAT)
Municipality Taxes are already included in our offer.
Airport surcharges are already included in our offer.
Contract fees are already included in our offer.
Services / Assistance

 

Included in our offer
24 hour’s roadside assistance.
Also included in the offer:
Real 24 hours live phone assistance.
Change of car in case of breakdown.
Unlimited kilometres.
Map of the area.
Free car parking at the airports.
Free car washing at our offices.
Collision Damage Waiver
Airport fee.

 

Not included in our offer
Fines, toll fees and parking charges
Key, documents lost,
Damage to tires, tire rims, glass, rear window mirrors, clutch, vehicle interior, flat tires,
vehicle underside.
Fuel


Extra / Equipments
Baby seat / Booster 5euro per day (incuding VAT) Must be fitted by the parent or a guardian.
GPS euro 5per day ( including VAT).
WiFi 5euro per da ( including VAT) .


Out Of Hours
Delivery / Collection from07:00 until 19:00there is an extra fee 5 euro as out of hours fee


No Show
If the renter will not appear within 2 hours after the confirmed pick up time and does not inform through phone any delay, Surprice Car Rentals has the right to declare No Show and not provide any car in case of show up later.


Territorial Restrictions
Transportation between the islands is not allowed, will not be provided service in case of breakdown and is not covered by the insurance.
Cross border rentals are not allowed.
One way rentals are under request.
One way rentals in the islands are free of charge.
Deliveries/collections are free of charge.
International one-way rentals are not allowed.
Minimum 3 days rental period
Delivery or/and collection on one-way rentals are always on request and availability of this service depending on the pick-up and drop of locations. Delivery/collection of one-way rentals is free of charge.
Minimum 3 days must be required for one-way rentals


Hotel Deliveries / Collections
Hotel Deliveries / Collections within the city limits are free of charge.
For City hotel deliveries/collections within 50km away from the airport applies an extra charge of 20 euro (vat included).


Condition of Vehicle
Vehicle must be returned, normal wear and tear expected in the same condition as when rented.
In case that the renter is not satisfied with the car, the station needs to be informed immediately for its replacement
In case that the renter does not accept to rent the car even though he knows that cars shown are indicative only and does not accept any alternative either, the main rental charge will apply.
A loss of keys fee applies in the amount of the price of the official car dealer and the cost of the delivery.
Excessive staining or internal damage will be charged for at the supplier’s valet rates. It is renter’s responsibility to check the vehicle thoroughly at pick-up/collection.


Fuel Policy
The car shall return with the same fuel as rented at the pickup time, otherwise, a refuelling charge will be applied.
All the cars will be provided with a full tank and should return it with the same amount of fuel.
The rate for missing fuel is 50MUR (1.25euro) per litre. Any unused fuel is not refundable.
Fuel cost per litre will be the same price at the rental desk. Half tank of fuel provided, return the car with an empty tank.
Fuel is not included in the rates and it is payable at the rental desk

 

Other options & fees
Please note that charges made at the location for any extras or fees will be a subject to any applicable sales taxes and location taxes/fees. You are responsible for the cost of any parking fines and other penalties incurred whilst the vehicle is contracted to you. The supplier or Surprice Cars will pass the relevant charges on to you plus any administrative
expenses. All terms, conditions and prices are subject to change.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.

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